Sherpa's Pet Trading Company Original Deluxe Pet Carrier Black Medium

Returns Policy

All products have a 30 day return policy unless otherwise marked.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

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Shipping

We only ship to USA.

99% of our products ship same day if you place your order early enough. If it doesn't ship same day it will ship the following day. On each product on our website we have what the expected handling time will be for that product.

FREE shipping on orders over $99. Your order will ship via UPS Ground, Fedex Ground or USPS Priority. No matter what method your order ships, you will be provided a tracking number.